We have designed this flowchart which we hope you may find useful to help with questions you may have such as: whether to send your child to school if they are feeling unwell, have covid symptoms, have been in contact with someone who has symptoms or tested positive.

The flowchart has been designed to help you with school related queries and this information is just for guidance.  Track and Trace is the main source of information and their advice/guidelines must be followed above all else.

Link to the Coronavirus COVID-19 Symptom Checker

Useful links to the Welsh Government website for Coronavirus information:

Frequently asked questions from Parent’s and Guardians 

I understand that there are lots of questions, and answers can often seem to pose even more questions!

Here are a few frequently answered questions with explanations which I hope might help!


You will be aware that in order for school to open, we have had to undertake a rigorous Risk Assessment process which has been scrutinised by the Local Authority and external advisors. This assessment includes the measures and procedures we have put in place in school to help stop the spread of Covid-19.

What are the COVID-19 symptoms?

The three identified symptoms of COVID-19 are:

  • A new persistent cough
  • A high temperature of 37.8 degrees or more
  • A loss of taste or smell

What should I do if my child shows any of the symptoms of Covid-19?

  • Keep your child at home and follow the Test, Trace and Protect procedure
  • Contact school and let us know that your child is being tested
  • Your household must also self-isolate as you wait for the test results
  • As soon as you receive the results of the test notify school
  • Stay at home if you, or anyone you live with or anyone in your extended household has Covid-19 symptoms

What do I do if my child’s results are positive?

  • If this happens during the weekend – please leave a message on Seesaw for their class teacher or email the school on gomail@hwbmail.net     
  • You should be contacted by NHS Wales Test, Trace and Protect service.
  • The Contact Tracer will ask for details of your recent close contacts, they will explain what this means and help you through the process.
  • A close contact is a) someone within 1 metre of you with whom you have had a face-to-face conversation, had skin-to-skin physical contact, you have coughed on, or been on other forms of contact within 1 metre for 1 minute or longer…b) someone within 2 metres of you for more than 15 minutes…c) someone you have travelled in a vehicle with, or seated near you in public transport.

What happens if I am a confirmed contact?

  • If you are identified as a confirmed contact, you are at increased risk of catching the disease and passing it on to others. The Contact Tracer will get in touch and ask you to self-isolate for 14 days.
  • Members of your family are not required to self-isolate, but they should follow the general social distancing guidance and avoid contact with you whilst you are isolating at home.
  • You will also be asked to monitor your symptoms so that you get tested as soon as possible if you start to show any of the COVID-19 symptoms. Your household must also self-isolate as you wait for the test results

What about school?

If you contact us and tell us that your child has tested positive for COVID-19, it is very likely that our first reaction will be to advise all parents whose children are in that contact group to stay home or a message will be sent by schoop and seesaw to collect their child from school as soon as possible

In the meantime, your child’s classroom will be deep cleaned, the Local Authority will be notified and the rest of school will carry on as usual.

If my child has to self-isolate because another child in their contact group has tested positive, do the rest of my children and household members have to self-isolate too?

Only children who have had direct contact with the person who has tested positive need to self-isolate. Other members of the household do not need to and so siblings should attend school as normal and parents/other family members go about their expected activities. This follows advice from the Welsh Assembly Government

My child is in the contact group that has to self-isolate. I’ve got other children in school who I have to bring to and collect from school and I have no one to look after my self-isolating child. Can I bring them with me when I drop off and pick up at school….or I’m stuck!

While we understand your predicament, unfortunately your child who has to self-isolate must do so at home and not accompany you to school. You will need to make your own arrangements for child care.

My child isn’t in the same class as the child who has tested positive, so why do they have to self-isolate?

Children are placed in contact groups. In our school this is their own class. They stay in their classrooms all day but they go outside at playtime and lunchtime. At this point they will potentially play with children within the same year group (wider contact group). Because of this, they could have had direct contact with the child who has tested positive. That is why the whole year group needs to self-isolate for 14 days.

What about my child’s learning if they have to stay at home?

If a whole year group has to self-isolate your child’s teacher will ensure that activities are available for them so they can continue via online learning (as we did when we were in lockdown).

My child has come into contact with someone who has tested positive for COVID-19, what should I do? 

If your child is living with someone who has symptoms or has tested positive for COVID-19 then they need to follow guidance on self-isolation. If they have been identified as a confirmed contact of someone who has tested positive for coronavirus then they will be contacted by the NHS Wales Test, Trace and Protect service. The Contact Tracer will advise you to ensure that your child self-isolates for 14 days from their last contact with the person who has tested positive. In this instance, your child should not attend school but can continue their learning from home.

What is the school’s procedure if they are made aware of a Covid-19 case?

All parents of pupils and staff are required to contact the school at the point that they receive a positive test result. They will have been advised to self-isolate at home by the Track, Test and Protect Service.

If an individual or any subsequent close contacts are identified as a pupil or member of staff at the school, the school receives a notification from Track, Test and Protect Service, and may be instructed to supply contact details.

School will forward advice in the form of letters to the contact group and to specific staff who have been with the contact group.

What happens if my child becomes ill with COVID-19 symptoms when in school?

If a child is at school and starts to display symptoms of COVID -19 they will be placed in our isolation room. The child’s parents will be contacted to collect them and their siblings immediately and then parents will need to arrange to have a test for COVID-19.  The isolation room will then be deep cleaned.

I have heard that someone in my child’s class is off school and has had a COVID-19 test. Do I send my child to school?

Yes, your child should attend school. The parent will contact school when the test result is known and if positive, school will take the appropriate steps as laid out above.


GOLFTYN PRIMARY SCHOOL is required to maintain class/bubble lists in response to the Covid-19 health emergency. The lists contain each pupils name along with the parents/guardians name and telephone number. The processing of the class/bubble lists is necessary as part of our public task as set out in the Operational Public Health Advice Note for Welsh Government on the investigation and management of clusters and incidents of COVID-19 in educational and childcare settings.

GOLFTYN PRIMARY SCHOOL will retain your data for as long as the child remains a pupil within the school or until the pandemic ends, whichever is sooner.

In the event of a positive Covid-19 case within the school, the class/bubble list will be shared with NHS Wales Test, Trace, Protect.

 If you feel that GOLFTYN PRIMARY SCHOOL  has mishandled yours or your child’s personal data at any time you can make a complaint to the Schools Data Protection Officer by emailing David Bridges  david@gdbr.co.uk

For further information on our complaints procedure please follow this link Complaints Policy 

Alternatively, you can make a complaint to the Information Commissioners Office by visiting their website (https://ico.org.uk/make-a-complaint/) or by calling their helpline on 0303 123 1113.

For further information about how GOLFTYN PRIMARY SCHOOL  processes personal data and your rights please follow this link to see our privacy notice  – Golftyn Privacy notice